Return Policy
Returns & Refunds Policy
Rogue London (stylised as Rogue LDN)
Last updated: 16 October 2025
All Sales Are Final
At Rogue London, we take pride in the quality of our garments and in our limited, curated drops. All sales are final.
No Returns or Exchanges
We do not accept returns or exchanges due to change of mind, wrong sizing, or personal preference. Please double-check product descriptions, size charts, and fit guidance before placing your order.
Damaged or Faulty Items
If your item arrives damaged, faulty, or not as described, you are entitled to a remedy under UK consumer law.
To request a resolution:
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Contact us within 7 days of receiving your item at rogueldnbrand@gmail.com.
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Include your order number, a description of the issue, and clear photographs of the item and packaging.
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We will assess your case and offer a suitable resolution which may include a refund, replacement, or store credit.
Items reported outside the 7-day window may not be eligible for refund or replacement.
Refunds if Approved
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Once approved, refunds are issued to the original payment method.
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Depending on your bank or payment provider, refunds may take up to 7 business days to appear on your statement.
Return Shipping for Faulty Items
If we request the return of a faulty item, we will provide return instructions and cover the postage cost. Please retain your postage receipt until your return is processed.
Final Sale Items
All items are sold as final sale unless damaged or defective on arrival.
Proof of Purchase
We may request proof of purchase to process any claim. Please retain your order confirmation email and any delivery documentation.
Your Statutory Rights
Nothing in this policy affects your statutory rights under applicable UK consumer law, including the Consumer Rights Act 2015.
Questions
For help with your order, please email:
📧 rogueldnbrand@gmail.com